Program approach
Knowledge transfer covers operating instructions, exceptions and the reasoning behind important choices. Receiving colleagues practice representative tasks and ask questions while the experienced team remains available. The process includes the things that experts do without remembering that they learned them.
- 01Explain
- 02Attempt
- 03Question
- 04Update
Delivery example
A new coordinator follows the written procedure but encounters an undocumented exception. The outgoing team explains the condition and updates the guidance. The transfer becomes more complete because the task was attempted rather than merely described.
