The Enterprise Pre-Read Forum
Helping leaders arrive ready to make a decision.
Explore the program →THE USUAL OPERATING MODEL
One company. One way of working.
The Usual Operating Model provides a common framework for how we organize, prioritize, govern and execute work across the enterprise.
ALIGNED BY DESIGN.
A View of Usual
Inside Usual.
Our offices bring together teams, shared facilities and spaces for customer meetings. Seating arrangements are updated as businesses join the enterprise; the floor directories follow on their own schedule.
The Operating Model
The model establishes clear roles for businesses, functions, regions, markets, centers, corporate functions, shared functions and enterprise functions. Following feedback regarding complexity, the Operating Model Simplification Program is currently reviewing the model. The Simplification Program has established six workstreams.
Enterprise Program Management
Led by Drew Wallace, Vice President, Enterprise Program Management, the EPMO provides governance, financial oversight, documentation and executive visibility for strategic programs. Project: $0–$10 million. Program: $10,000,001–$500 million. Mr Biggs Matter: $500,000,001+. The standard Program Overview presentation contains approximately 250 slides. Executive leadership subsequently receives a three-slide summary.
Knowledge Management
The Enterprise Knowledge Office is implementing a multi-year strategy intended to provide colleagues with consistent access to trusted information across the organization. The program recently identified five authoritative versions of the Corporate Travel Policy. All were marked FINAL.
Strategic Procurement
Strategic Procurement works across Usual to strengthen supplier relationships, improve commercial outcomes and create greater visibility into enterprise spending. Current supplier estimates remain under reconciliation.
Enterprise Innovation
The Office of Enterprise Innovation identifies, tests and validates ideas that may help shape Usual’s future. Discover → Explore → Prototype → Validate → Showcase. Production is managed elsewhere.
Program Standards
The expectations, events and working records behind Usual colleague programs.
AI at Usual
Approved use, human accountability, training and the enterprise review of both excessive use and unexplained avoidance.
PROFESSIONAL EVENTS2026-10-15 · Professional forum 2026-11-05 · Industry congress 2026-11-19 · Assurance summit Explore the full program →
The conversation continues.
The Common Operating Model Congress
One enterprise. Several necessary interpretations.
Explore the program →The Enterprise Assurance Summit
A closer look at the evidence behind enterprise controls.
Explore the program →Use the Notes for the Meeting before the Meeting to record the decisions and open questions from the preliminary conversation.
EXPLORE IN MORE DETAIL31 publications 36 publications 12 publications 8 publications 8 publications
Explore Usual in more detail.
Operating Practices
How Usual organizes integration, knowledge, technology, procurement and program delivery. Practical instructions for the spaces between the boxes.
Read more →Usual Management Frameworks
Usual methods for decisions, coordination and organizational change. Each includes a working model, an example and guidance for applying it across the enterprise.
Read more →Usual Management Extensions
Usual additions to quality and project practice: Six Sigma Plus One, Beige Belt, PMP Surround and an extensive selection of supplementary gates.
Read more →Enterprise PMO
Intake, charters, baselines, changes and closure. The PMO maintains the enterprise project record, while each business retains its local reporting requirements.
Read more →Finance Approval Processes
Usual’s finance process establishes sponsorship, budget availability and spending authority. Requests move through the applicable business, regional and enterprise reviews before a commitment is released.
Read more →