People
Supporting colleagues, building capability and investing in the communities where Usual operates.
Usual believes long-term success requires responsible stewardship of our business, our people and the communities in which we operate.

Our offices bring together teams, shared facilities and spaces for customer meetings. Seating arrangements are updated as businesses join the enterprise; the floor directories follow on their own schedule.


Supporting colleagues, building capability and investing in the communities where Usual operates.
Reducing the environmental impact of our operations through practical improvements in facilities, energy, waste and procurement.
Maintaining high standards of ethical conduct through policies, training, reporting channels and periodic reminders regarding the policies.
Board and management oversight of responsibility priorities, disclosures and commitments. Reporting follows the enterprise calendar, with separate submissions retained for recently acquired businesses.
Usual continues to evaluate opportunities to reduce emissions, waste, energy use and other environmental impacts across its global footprint. Progress varies by location. Several recently acquired businesses measure these items differently. Alignment is underway.
Local partnerships, volunteer arrangements and the practical record of Giving Back, Together.
Usual organizes responsibility activity around four enterprise priorities. The framework is reviewed annually. Acquired businesses continue under their existing reporting categories until a crosswalk is approved.
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