The model
Identify the service that must continue, the minimum resources it needs, the disruption being introduced and the fallback. The compass gives transition teams a shared reference when their workstreams point in different directions.
- 01Essential work
- 02Minimum support
- 03Disruption
- 04Fallback
In practice
A branding cutover, access migration and finance change affect the same customer service. The teams sequence their work around continued delivery rather than around three independently attractive launch dates. The customer notices less, which is part of the point.
