Program approach
Rehearsals use bounded scenarios to exercise communication, responsibility and recovery arrangements. Participants follow current instructions, revealing where those instructions rely on an informal understanding. The exercise is documented through decisions and corrections rather than a general statement that teams collaborated well.
- 01Scenario
- 02Response
- 03Observed gap
- 04Retest
Delivery example
A planned transition includes a failed handoff scenario. The exercise identifies two teams waiting for the same confirmation from each other. The procedure is corrected and repeated, providing evidence that the loop has actually been broken.
