Program approach
UGS intake establishes the intended outcome, operating environment and decision authority before assigning capability labels. The initial brief distinguishes known requirements from assumptions that still need confirmation. It also records what is outside scope, while there is still room on the page.
- 01Outcome
- 02Environment
- 03Authority
- 04Open questions
Delivery example
A customer asks for an integrated readiness dashboard. The intake conversation identifies the decisions it should support, the available information and who will maintain it. A dashboard remains an option rather than becoming the requirement merely because it appeared in the first sentence.
