How the practice works
The receiving team confirms the service boundary, operating instructions, support route and unresolved issues. Handover is complete when that team can perform its role. The transfer of documents is evidence of a transfer of documents, which is a useful but narrower event.
- 01Service boundary
- 02Operating instructions
- 03Open issues
- 04Acceptance
A working example
A program hands a platform to Operations with known defects and agreed workarounds. Operations accepts the service with a dated improvement plan. The program can close without claiming perfection or leaving the support team to discover the limitations alone.
