How the practice works
The innovation pathway covers discovery, exploration, prototype and validation. Transition into service requires an operational owner, support arrangements, funding and a decision about the pilot's limitations. A successful showcase provides interest; it does not provide those arrangements automatically.
- 01Pilot result
- 02Receiving owner
- 03Support plan
- 04Exit decision
A working example
A prototype improves document routing for a small volunteer group. Before wider use, the receiving team tests access, exceptions and support demand. The experiment either becomes a service with a clear owner or closes with its findings retained. An attractive problem may recruit a team quickly; the eventual service requires people who will still maintain it after the excitement has moved on.
