The model
Choose the next reversible action, the evidence it will produce and the condition under which work should stop. Movement becomes informative rather than ceremonial. A full launch is not required to discover that an assumption is wrong.
- 01Choose
- 02Try
- 03Read evidence
- 04Continue or stop
In practice
A service team tests a new handoff with ten requests before changing the entire workflow. The test exposes an access gap. Pausing to correct it is recorded as learning, instead of being hidden under a description of successful initial engagement.
