The Usual extension
Usual supplements customer and process requirements with the requirements of the committee that must review them. These include document length, preferred language and the number of times an item has appeared previously. The approach recognizes an influential participant whose needs often remain absent from quality models.
- 01Operational need
- 02Committee need
- 03Presentation fit
- 04Review outcome
Inside the process
A process improvement is sound but fails the committee's expectation for three options. The team adds maintain current state and undertake further assessment, allowing the preferred option to be considered in its approved visual context.
