The Dashboard Confidence Ladder

A status color should have somewhere to stand.

The model

Confidence rises from assertion to traceable evidence, repeatable calculation and an understood limitation. The ladder applies to each measure, not to the dashboard as a whole. One reliable number cannot lend its credibility to the other eleven.

The working model
  1. 01Assertion
  2. 02Evidence
  3. 03Repeatability
  4. 04Limitations

In practice

A readiness chart is green because all teams submitted an update. The underlying defects remain unresolved. The team keeps submission coverage as a measure and introduces a separate view of actual release conditions.

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