The lesson
Pilots answer defined questions under limited conditions. Services carry continuing obligations to users. The boundary depends on use and support commitments rather than the word pilot in a folder name. Learners identify when an experiment needs a transition decision.
- 01Purpose
- 02Dependence
- 03Support
- 04Exit decision
Open the scenario and suggested response
A six-week prototype is still operating after nine months and supports a daily task. Its creator receives support requests during holidays. The organization should decide whether to support it as a service or provide a replacement and exit plan.
Reading this public lesson does not submit a completion record.
