The lesson
An escalation identifies the unresolved choice and the authority needed to settle it. Learners practice matching the issue to a forum that can act. The exercise discourages the familiar habit of treating a senior distribution list as a universal problem-solving tool.
- 01Choice
- 02Consequence
- 03Authority
- 04Returned instruction
Open the scenario and suggested response
Two priorities require the same team next week. Escalate the resource choice and its consequences to the sponsor who controls the priorities. Sending both project plans to six executives creates additional readership, but may leave the same team double-booked.
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