The lesson
A useful request respects another team's remit, gives sufficient context and asks for a defined contribution. Learners practice distinguishing advice, approval and delivery. The course also considers how to decline work while directing it to an appropriate owner.
- 01Context
- 02Contribution
- 03Timing
- 04Owner
Open the scenario and suggested response
A team asks Legal to own the customer communications plan because it needs review. The revised request asks Legal for the relevant review while retaining communication ownership. The distinction avoids transferring an entire program through one ambiguous verb.
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