The observation
Simplification efforts often begin with a sensible concern and grow into an organization capable of studying it from many angles. New forums, templates and reporting requests arrive before old ones leave. The program's first visible effect can therefore be an increase in the thing it was formed to reduce.
- 01Original burden
- 02New program burden
- 03Retired work
- 04User experience
What follows
A credible review includes the program's own burden. It tracks retired work alongside new controls and tests the receiving team's experience. If colleagues complete the same task with less effort and fewer uncertain handoffs, something has improved even without a dramatic change in the chart.
