The model
List the processes being removed and the new processes introduced to manage the removal. Compare the burden on the people using them. The map is deliberately unflattering to governance that has become larger than the work it intends to simplify.
- 01Remove
- 02Introduce
- 03Compare burden
- 04Confirm improvement
In practice
A form reduction program replaces five forms with one form and four mandatory attachments. The team measures the whole submission, including the time spent finding the attachments, and discovers that the headline count is technically correct but unhelpful.
