The model
Compare management's assessment of an issue with the experience of people affected by it. Differences become subjects for investigation rather than averaged scores that conceal disagreement. The mirror is especially useful when a small inconvenience repeats across many colleagues.
- 01Management view
- 02User experience
- 03Difference
- 04Response
In practice
A change appears minor in the program plan but adds a daily manual step for a large team. The review makes frequency and cumulative effort visible. The original classification is reconsidered without requiring the affected team to call the issue transformational.
