The opportunity
Coordinate service requests and account administration for enterprise clients. Help clients and delivery teams keep track of commitments and next steps.
Commercial Operations connects customer needs with the people responsible for delivery. Teams manage relationships, proposals and the handoffs that determine whether commitments can be met.
What you will do
- Route client requests and follow through until an owner has accepted them.
- Maintain service records and prepare routine account updates.
- Coordinate review meetings, materials and action tracking.
What you will bring
- Two years in customer service, account administration or operations support.
- Clear writing and reliable follow-through across several teams.
- Experience using a CRM, case-management or similar business system.
Your first six months
Improve visibility of open client requests and reduce repeated follow-ups caused by unclear ownership.
Working arrangements
This role combines work at the listed location with time working remotely. Team attendance is agreed with the hiring manager and depends on the assignment. Hybrid does not mean location-independent.
Acknowledging a request and resolving it remain separate service measures.
Compensation and development
The base-pay range for this role is C$58,000–C$75,000 CAD annually. Positioning within the range reflects relevant experience, skills and the requirements of the assignment. Benefits and any additional compensation are discussed for the location and role.
You will agree priorities with your manager and review progress through regular conversations. Development may include technical learning, project assignments and opportunities across the enterprise.
Take the next step
Register your interest with a short introduction. You do not need to upload a résumé at this stage. Read how we hire and the candidate privacy notice before sending your details.
We welcome relevant experience gained through different education and career pathways. If you need an adjustment to access the process, contact peopleorg@usualindustries.com and include the requisition number.
