Commercial Operations · UI-26-4140

Client Relationship Director

New York, United StatesHybridFull-timeDirector

Base pay: $160,000–$205,000 USD annually

The opportunity

Manage senior relationships with enterprise clients across advisory and operational services. Coordinate account plans with the teams responsible for delivery.

Commercial Operations connects customer needs with the people responsible for delivery. Teams manage relationships, proposals and the handoffs that determine whether commitments can be met.

What you will do

  • Understand client priorities and build realistic account development plans.
  • Coordinate proposals, commercial discussions and delivery commitments.
  • Resolve account concerns and maintain clear ownership of promised actions.

What you will bring

  • Ten years in enterprise client services, consulting sales or account leadership.
  • Experience managing senior relationships and complex commercial opportunities.
  • Sound commercial judgment and an ability to work across delivery teams.

Your first six months

Establish agreed priorities and a dependable relationship cadence across the assigned account portfolio.

Working arrangements

This role combines work at the listed location with time working remotely. Team attendance is agreed with the hiring manager and depends on the assignment. Hybrid does not mean location-independent.

Client and customer terminology follows the agreement in force for the account.

Compensation and development

The base-pay range for this role is $160,000–$205,000 USD annually. Positioning within the range reflects relevant experience, skills and the requirements of the assignment. Benefits and any additional compensation are discussed for the location and role.

You will agree priorities with your manager and review progress through regular conversations. Development may include technical learning, project assignments and opportunities across the enterprise.

Take the next step

Register your interest with a short introduction. You do not need to upload a résumé at this stage. Read how we hire and the candidate privacy notice before sending your details.

We welcome relevant experience gained through different education and career pathways. If you need an adjustment to access the process, contact peopleorg@usualindustries.com and include the requisition number.

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