The observation
A reorganization changes names and reporting lines on a date. Budgets, access and working relationships may move more slowly. Colleagues bridge the difference with personal knowledge, creating an informal transition service that was not assigned a workstream.
- 01New structure
- 02Everyday tasks
- 03Remaining routes
- 04Operational correction
What follows
Aftercare reviews the ordinary tasks affected by the change: placing an order, approving leave, finding an owner and resolving a service issue. Those tasks reveal whether the organization has actually moved. The new chart can remain on the wall while the program deals with the less photogenic evidence.
