The opportunity
Provide first-line technology support for colleagues across several regions. Resolve common issues and route complex cases with enough detail for the next team.
Enterprise Technology supports the applications, infrastructure and collaboration tools colleagues use each day. The environment includes platforms retained through several acquisitions.
What you will do
- Handle incidents involving access, devices and collaboration applications.
- Record troubleshooting steps and maintain accurate user communications.
- Contribute knowledge articles based on recurring problems and confirmed fixes.
What you will bring
- Experience in customer support, IT support or a relevant technical training pathway.
- Basic understanding of Windows devices, common office applications and account access.
- Patience, clear written communication and a methodical approach to problems.
Your first six months
Resolve common incidents independently and publish useful fixes that colleagues can follow.
Working arrangements
This is an on-site role at the listed location. The team will discuss the normal schedule and any shift requirements during the selection process.
Users may refer to several different applications as the portal. Confirm which one before resetting access.
Compensation and development
The base-pay range for this role is ₱420,000–₱600,000 PHP annually. Positioning within the range reflects relevant experience, skills and the requirements of the assignment. Benefits and any additional compensation are discussed for the location and role.
You will agree priorities with your manager and review progress through regular conversations. Development may include technical learning, project assignments and opportunities across the enterprise.
Take the next step
Register your interest with a short introduction. You do not need to upload a résumé at this stage. Read how we hire and the candidate privacy notice before sending your details.
We welcome relevant experience gained through different education and career pathways. If you need an adjustment to access the process, contact peopleorg@usualindustries.com and include the requisition number.
