The opportunity
Lead a customer support team handling business service requests.
Customer Operations supports orders, account changes and day-to-day service. Teams resolve problems across customer, commercial and delivery systems.
What you will do
- Coach colleagues and review service quality
- Coordinate staffing and queue management
- Resolve recurring issues with service owners
What you will bring
- Four years in customer operations including team coordination
- Experience with service quality and workforce planning
- Clear coaching and problem-solving skills
Your first six months
Improve service consistency and resolution of recurring customer issues.
Working arrangements
This is an on-site role at the listed location. The team will discuss the normal schedule and any shift requirements during the selection process.
Shorter handling time should be considered alongside whether the issue was resolved.
Compensation and development
The base-pay range for this role is ₡18,000,000–₡24,000,000 CRC annually. Positioning within the range reflects relevant experience, skills and the requirements of the assignment. Benefits and any additional compensation are discussed for the location and role.
You will agree priorities with your manager and review progress through regular conversations. Development may include technical learning, project assignments and opportunities across the enterprise.
Take the next step
Register your interest with a short introduction. You do not need to upload a résumé at this stage. Read how we hire and the candidate privacy notice before sending your details.
We welcome relevant experience gained through different education and career pathways. If you need an adjustment to access the process, contact peopleorg@usualindustries.com and include the requisition number.
