2025-07-17 · TERMINOLOGY
Customer-Client Guidance Introduces Relationship Context
Updated guidance will select customer or client according to the relationship being described.
Terminology update
The change avoids a single enterprise-wide substitution and allows businesses to explain their actual engagement. The Language Council noted that clarity for the external party takes priority over internal preference. A request to measure compliance through word counts was deferred.
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Issued by Usual Industries Corporate Communications. For inquiries, contact the office and cite memorandum UM-2025-013.
