The opportunity
Support customer adoption and service outcomes across Usual operations. Work with the colleagues who use the service every day and turn agreed priorities into dependable delivery.
What you will do
- Coordinate customer commitments with the teams responsible for delivering them.
- Maintain clear service records and escalate unresolved issues with their impact and next step.
- Review recurring problems with customers and service owners to improve the handoff.
What you will bring
- Experience coordinating business customers or enterprise service operations.
- Strong written communication and practical issue-resolution skills.
- Ability to distinguish a completed internal task from a resolved customer need.
Your first six months
Establish a reliable working process for customer adoption and service outcomes, with clear ownership and evidence that the agreed improvements are in use.
Working arrangements
This role combines attendance at the listed location with agreed remote working. Team attendance depends on the assignment.
Progress is measured against completed work. Attendance at the progress meeting is recorded separately.
Compensation and development
The base-pay range is £40,000–£54,000 GBP annually. Positioning within the range reflects relevant skills and experience. Benefits and development opportunities are discussed for the location and assignment.
Take the next step
Register your interest with a short introduction. Read how we hire and our candidate privacy notice. For role questions or adjustments to the process, contact peopleorg@usualindustries.com and include UI-26-4245.
Express interest →