Usual Terminology
A common reference for the language we use to describe our business, our people, our work and the relationships around it.
A common language
Usual Terminology brings together preferred terms, definitions, usage guidance, common abbreviations, industry language and examples designed to help colleagues communicate more consistently across functions and geographies.
The questions behind the words
Are we a firm or a company? Do we serve clients or customers? Are the people who work here employees, associates or colleagues? The reference provides both the preferred language and the context behind the choices.
A living reference
The terminology guide continues to evolve as our business, our industry and the way we communicate change. Consistency is not about everyone sounding the same. It is about making sure we are talking about the same thing.
