2022-10-27 · TERMINOLOGY
Customer and Client Usage Review Begins
Usual will review the use of customer and client across business materials.
Terminology update
The review recognizes that the words can describe different relationships and that some documents currently use both for the same relationship. No external contact is asked to change how it describes itself. The principal initial impact will be on internal style guidance.
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Explore the working groups behind the terminology decisions →
Issued by Usual Industries Corporate Communications. For inquiries, contact the office and cite memorandum UM-2022-018.
