Pam Lumbergh is Executive Vice President and Chief Customer Officer of Usual Industries.
Pam represents the voice of the customer across the company and leads customer experience, insights and enterprise relationship programs.
Before joining Usual, Pam was chief client officer at Fairmont Ridge Services and held commercial leadership roles at Colonnade Business Systems. Her experience includes customer segmentation, relationship governance and the design of listening programs that translate customer feedback into prioritized opportunities for future consideration.
Pam serves on the board of the Customer Perspective Foundation and the advisory council of the Hawthorne College Center for Service Leadership. She earned a bachelor’s degree in marketing from Hawthorne College and an MBA from the University of North Coast.
- Affiliations
- Customer Perspective Foundation; Hawthorne College Center for Service Leadership
- Education
- Hawthorne College; University of North Coast
